Lumaarc.com Privacy Notice

We know that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. This Privacy Notice describes how Lumaarc.com and its affiliates (collectively “Lumaarc”) collect and process your personal information through Lumaarc websites, devices, products, services, online and physical stores, and applications that reference this Privacy Notice (together “Lumaarc Services”). By using Lumaarc Services, you are consenting to the practices described in this Privacy Notice.

What Personal Information About Customers Does Lumaarc Collect?
For What Purposes Does Lumaarc Use Your Personal Information?
What About Cookies and Other Identifiers?
Does Lumaarc Share Your Personal Information?
How Secure Is Information About Me?
What About Advertising?
What Information Can I Access?
What Choices Do I Have?
Are Children Allowed to Use Lumaarc Services?
Conditions of Use, Notices, and Revisions
Related Practices and Information
Examples of Information Collected

What Personal Information About Customers Does Lumaarc Collect?

We collect your personal information in order to provide and continually improve our products and services. We do not collect your card information; information you provide using paystack is secred.

Paystack is a PCI-certified, auditor certified, PCI Service Provider Level 1 – the highest certification level. All connections to paysatck services are forced to happen over HTTPS using TLS 1.2 (SSL). Paystack use HSTS to ensure browsers interact with Paystack only over HTTPS.

Card Information

Card details are encrypted using AES-256 GCM while the decryption keys are stored on a separate machine. As such, cards are not stored as plain numbers but securely hidden even from Paystack personnel and systems. The only actions our systems can take is to request that card details be sent to a service provider.

Fraud Prevention

Paystack has developed an internal decision support system that uses intelligent rules to determine the risk factor of a transaction or customer and blocking payment from being made if it does not pass the necessary checks. This decision is based on a combination of multiple factors such as geolocation, IP addresses, purchase and behaviour history, and so on.

Merchants on our platform have also been equipped with a dashboard that allows them to blacklist customers that have been fraudulent, which further helps our general system to learn and prevent such behaviour. Our Fraud & Dispute Team is constantly at work developing processes for identifying fraud patterns to improve our Fraud Prevention system.



Here are the types of personal information we collect:

Information You Give Us: We receive and store any information you provide during registration and checkout fields in relation to Lumaarc Services. You can choose not to provide certain information, but then you might not be able to take advantage of many of our Lumaarc Services.
Automatic Information: We automatically collect and store certain types of information about your use of Lumaarc Services, including information about your interaction with content and services available through Lumaarc Services. For example you like a certain categories of our products, the site collect that information and make sure it shows you more of what you like. Like many websites, we use “cookies” and other unique identifiers, and we obtain certain types of information when your web browser or device accesses Lumaarc Services and other content served by or on behalf of Lumaarc on other websites such as the type of browser you used and we make sure to serve the browser such files that can speed up your browsing experience of lumaarc.com.

Information from Other Sources: We might receive information about you from other sources, such as updated delivery and address information from our carriers, which we use to correct our records and deliver your next purchase more easily.

For What Purposes Does Lumaarc Use Your Personal Information?

We use your personal information to operate, provide, develop, and improve the products and services that we offer our customers. These purposes include:

Purchase and delivery of products and services. We use your personal information to take and handle orders, deliver products and services, process payments, and communicate with you about orders, products and services, and promotional offers.
Provide, troubleshoot, and improve Lumaarc Services. We use your personal information to provide functionality, analyze performance, fix errors, and improve the usability and effectiveness of the Lumaarc Services.
Recommendations and personalization. We use your personal information to recommend features, products, and services that might be of interest to you, identify your preferences, and personalize your experience with Lumaarc Services.

Communicate with you. We use your personal information to communicate with you in relation to Lumaarc Services via different channels (e.g., by phone, email, chat).
Advertising. We use your personal information to display interest-based ads for features, products, and services that might be of interest to you. We do not use information that personally identifies you to display interest-based ads.

Fraud Prevention and Credit Risks.

We use personal information to prevent and detect fraud and abuse in order to protect the security of our customers, Lumaarc, and others. We may also use scoring methods to assess and manage credit risks.

What About Cookies and Other Identifiers?

To enable our systems to recognize your browser or device and to provide and improve Lumaarc Services, we use cookies and other identifiers. For more information about cookies and how we use them, please read our Cookies Notice.

Does Lumaarc Share Your Personal Information?

Information about our customers is an important part of our business, and we are not in the business of selling our customers’ personal information to others.

Third-Party Service Providers: We employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders for products or services, delivering packages, sending postal mail and email, removing repetitive information from customer lists, analyzing data, providing marketing assistance, providing search results and links (including paid listings and links), processing payments, transmitting content, scoring, assessing and managing credit risk, and providing customer service. These third-party service providers have access to personal information needed to perform their functions, but may not use it for other purposes.

Business Transfers: As we continue to develop our business, we might sell or buy other businesses or services. In such transactions, customer information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Notice (unless, of course, the customer consents otherwise). Also, in the unlikely event that Lumaarc.com, Inc. or substantially all of its assets are acquired, customer information will of course be one of the transferred assets.

Protection of Lumaarc and Others:

We release account and other personal information when we believe release is appropriate to comply with the law; enforce or apply our Conditions of Use and other agreements; or protect the rights, property, or safety of Lumaarc, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.

Other than as set out above, you will receive notice when personal information about you might be shared with third parties, and you will have an opportunity to choose not to share the information.

How Secure Is Information About Me?

We design our systems with your security and privacy in mind.

We work to protect the security of your personal information during transmission by using encryption protocols and software.

We follow the Payment Card Industry Data Security Standard (PCI DSS) when handling credit card data.
We maintain physical, electronic, and procedural safeguards in connection with the collection, storage, and disclosure of customer personal information. Our security procedures mean that we may ask to verify your identity before we disclose personal information to you.

Our devices offer security features to protect them against unauthorized access and loss of data. You can control these features and configure them based on your needs.

It is important for you to protect against unauthorized access to your password and to your computers, devices, and applications. We recommend using a unique password for your Lumaarc account that is not used for other online accounts. Be sure to sign off when finished using a shared computer. Click here for more information on how to sign off.

What About Advertising?

Third-Party Advertisers and Links to Other Websites: Lumaarc Services may include third-party advertising and links to other websites and apps. Third-party advertising partners may collect information about you when you interact with their content, advertising, and services. For more information about third-party advertising at Lumaarc, including interest-based ads, please read our Interest-Based Ads notice. To adjust your advertising preferences, please go to the Advertising Preferences page.
Use of Third-Party Advertising Services: We provide ad companies with information that allows them to serve you with more useful and relevant Lumaarc ads and to measure their effectiveness. We never share your name or other information that directly identifies you when we do this. Instead, we use an advertising identifier like a cookie or other device identifier. For example, if you have already downloaded one of our apps, we will share your advertising identifier and data about that event so that you will not be served an ad to download the app again. Some ad companies also use this information to serve you relevant ads from other advertisers. You can learn more about how to opt-out of interest-based advertising by going to the Advertising Preferences page.

What Information Can I Access?

You can access your information, including your name, address, payment options, profile information, and purchase history in the “My Account” section of the website.

As described above, you can choose not to provide certain information, but then you might not be able to take advantage of many of the Lumaarc Services.
You can add or update certain information on pages such as those referenced in What Information Can I Access?. When you update information, we usually keep a copy of the prior version for our records.

If you want to browse our websites without linking the browsing history to your account, you may do so by logging out of your account here and blocking cookies on your browser.
You can manage the recommendations you receive in our store here, remove recommendations you don’t want to see here by selecting View All and Manage then selecting the Remove Items toggle that appears at the top of the page, and edit your browsing history here.
You will also be able to opt out of certain other types of data usage by updating your settings on the applicable Lumaarc website (e.g., in “Manage Your Content and Devices”), device, or application.

Most non-Lumaarc devices also provide users with the ability to change device permissions (e.g., disable/access location services, contacts). For most devices, these controls are located in the device’s settings menu. If you have questions about how to change your device permissions on devices manufactured by third parties, we recommend you contact your mobile service carrier or your device manufacturer.

In addition, to the extent required by applicable law, you may have the right to request access to or delete your personal information. If you wish to do any of these things, please contact Customer Service. Depending on your data choices, certain services may be limited or unavailable.
Are Children Allowed to Use Lumaarc Services?

Lumaarc does not sell products for purchase by children. We sell children’s products for purchase by adults. If you are under 18, you may use Lumaarc Services only with the involvement of a parent or guardian. We do not knowingly collect personal information from children under the age of 13 without the consent of the child’s parent or guardian.

Conditions of Use, Notices, and Revisions

If you choose to use Lumaarc Services, your use and any dispute over privacy is subject to this Notice and our Conditions of Use , including limitations on damages, resolution of disputes, and application of international law. If you have any concern about privacy at Lumaarc, please contact us with a thorough description, and we will try to resolve it. Our business changes constantly, and our Privacy Notice will change also. You should check our websites frequently to see recent changes. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.

Examples of Information Collected

Information You Give Us When You Use Lumaarc Services

You provide information to us when you:

search or shop for products or services in our stores;
add or remove an item from your cart, or place an order through or use Lumaarc Services;
download, view, or use content on a device or through a service or application on a device;
provide information in Your Account (and you might have more than one if you have used more than one email address or mobile number when shopping with us) or Your Profile.

As a result of those actions, you might supply us with such information as:

identifying information such as your name, address, and phone numbers;
payment information;
your age;
your location information;
your IP address;
people, addresses and phone numbers listed in your Addresses;
email addresses of your friends and other people;
content of reviews and emails to us;
personal description and photograph in Your Profile;

Automatic Information

Examples of the information we collect and analyze include:

the internet protocol (IP) address used to connect your computer to the internet;
login, email address, and password;
the location of your device or computer;
content interaction information, such as content downloads, streams, and playback details, including duration and number of simultaneous streams and downloads, and network details for streaming and download quality, including information about your internet service provider;
device metrics such as when a device is in use, application usage, connectivity data, and any errors or event failures;
Lumaarc Services metrics (e.g., the occurrences of technical errors, your interactions with service features and content, your settings preferences and backup information, location of your device running an application, information about uploaded images and files such as the file name, dates, times and location of your images);
version and time zone settings;
purchase and content use history, which we sometimes aggregate with similar information from other customers to create features like Top Sellers;
the full Uniform Resource Locator (URL) clickstream to, through, and from our websites, including date and time; products and content you viewed or searched for; page response times, download errors, length of visits to certain pages, and page interaction information (such as scrolling, clicks, and mouse-overs);
phone numbers used to call our customer service number; and
images or videos when you shop in our stores, or stores using Lumaarc Services.

We may also use device identifiers, cookies, and other technologies on devices, applications, and our web pages to collect browsing, usage, or other technical information.

Information from Other Sources

Examples of information we receive from other sources include:

updated delivery and address information from our carriers or other third parties, which we use to correct our records and deliver your next purchase or communication more easily;
account information, purchase or redemption information, and page-view information from some merchants with which we operate co-branded businesses or for which we provide technical, fulfillment, advertising, or other services;
information about your interactions with products and services offered by our subsidiaries;
search results and links, including paid listings (such as Sponsored Links);
information about internet-connected devices and services linked with Alexa; and
credit history information from credit bureaus, which we use to help prevent and detect fraud and to offer certain credit or financial services to some customers.

Information You Can Access

Examples of information you can access through Lumaarc Services include:

status of recent orders (including subscriptions);
your complete order history;
personally identifiable information (including name, email, password, and address book);
payment settings (including payment card information, promotional certificate and gift card balances, and 1-Click settings);
email notification settings (including Product Availability Alerts, Delivers, Special Occasion Reminders and newsletters);
recommendations and the products you recently viewed that are the basis for recommendations (including Recommended for You and Improve Your Recommendations);
devices, services, and related settings, and communications and personalized advertising preferences;
content that you recently viewed;

Your Profile (including your product Reviews, Recommendations, Reminders and personal profile);